Privacy Policy

• Request details you provide: name, email address, mobile phone number, service address, service type, preferred date and arrival window, and an optional description of the issue.
• Quote information we calculate: the driving distance from our dispatch location to your service address and the resulting dispatch fee.
• Text message consent record: whether you checked the SMS consent box, the date and time, and the version of the consent wording you saw.
• Payment information: card details are entered on a secure checkout page hosted by GoDaddy Payments. We do not receive or store your full card number. We receive payment status and a transaction reference.
• Communications: messages you send us and the confirmations, reminders, and notices we send you.
• Technical information: standard information such as IP address and browser type, collected by our website hosting platform.

• To calculate your dispatch fee, schedule your appointment, and dispatch a technician.
• To place an authorization hold on your card and, if your request is approved, to charge it.
• To send booking confirmations, technician and arrival details, appointment reminders, and notices if a request cannot be fulfilled, by email and, if you opt in, by text message.
• To provide customer support, keep business and tax records, resolve disputes, and meet legal obligations.
• To protect our website and prevent fraud or misuse.

We use the following providers to operate our service. They receive only what they need to perform their function.

• Google Maps Platform: to find your service address and calculate driving distance, the service address you enter is sent to Google. Google's handling of that data is governed by Google's privacy policy.
• GoDaddy: website hosting, email services, and GoDaddy Payments, which processes card authorization holds and charges.
• Twilio: to deliver text messages. Twilio receives your mobile number and the content of messages we send you. We do not share mobile numbers or SMS opt-in consent with Twilio for any purpose other than message delivery.

To request a dispatch, you authorize a hold on your card through GoDaddy Payments. A hold is not a charge. Your card is charged only if we approve and dispatch a technician. If we cannot fulfill your request, we release the hold and you are not charged. Your bank may take several days to show the hold as released. We never see or store your full card number.

See the Text Messaging (SMS) section at the top of this page for our full SMS policy, including opt-in, opt-out, and our commitment not to share your mobile number or SMS consent for marketing purposes.

We do not sell your personal information. We share it only with the service providers listed above, when required by law or legal process, to protect our rights or safety, or in connection with a sale or transfer of our business. We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We keep booking, payment-reference, and communication records for as long as needed to provide service, keep accounting and tax records, handle warranty or disputes, and meet legal requirements. After that, we delete or de-identify them.

We use reasonable safeguards to protect your information, and card data is handled by GoDaddy Payments. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Text messages: reply STOP to any message to opt out.
• Access, correction, or deletion: contact us to request a copy of your information, to correct it, or to ask us to delete it. We will honor requests as required by law, and may keep records we are legally required to retain.

Our services are intended for adults. We do not knowingly collect information from children under 13.

We may update this policy and will post the new effective date on this page.